Terms and conditions

1. Inspection and packaging

• VIPex Parcel Attendants inspect every parcel before accepting it.
• If the sender asks us not to inspect a parcel, we accept it at the sender’s own risk. VIPex is not liable for any claim about the condition or contents of a parcel that was not inspected.
• The sender is responsible for packing the parcel well enough to protect it during handling and transport.

2. Items we do not carry

• VIPex does not accept cash, firearms, explosives, illegal substances, hazardous or flammable materials, or any other item prohibited by law.
• Any such item found will be confiscated and reported.

3. Declared value and liability

• If no value is declared, VIPex’s liability is limited to 40 times the courier charge.
• If a value is declared, VIPex’s liability will not be more than 50% of the declared value.
• Declaring a value is not insurance, unless VIPex has expressly agreed in writing to insure the parcel.

4. Uncollected parcels and storage charges

• Parcels not collected within two (2) weeks are charged storage of GHS 2 per day until they are collected.
• After giving reasonable notice, VIPex may dispose of an uncollected parcel to recover the charges owed on it.
• If the receipt states that a parcel is exempt from all charges, no storage or delivery fees apply to that parcel.

5. Courier charges

• The Parcel Attendant sets the courier charge based on the parcel’s value, weight, size, fragility and any special handling it needs.
• Fragile items, such as glassware, electronics, ceramics, mirrors, CDs and DVDs, must be declared and attract a higher courier charge.

6. Claims

• VIPex deals with claims from the sender only.
• Receivers must check the parcel at the collection point before leaving. VIPex is not liable for claims raised after the parcel has left the collection point.

7. Collecting a parcel

• Receivers must show valid photo identification before a parcel is released.
• Someone collecting on the receiver’s behalf must show their own valid photo identification and the identification details of the receiver.

8. Events beyond our control

• VIPex is not liable for loss, damage or delay caused by events beyond its reasonable control, including accidents, road conditions, fire, flood, strikes or acts of God.

9. Your information

• Information we collect is used only for the purpose it was collected for, and handled in line with applicable data protection requirements.

Read our privacy notice for how this website handles your details.

10. Sender’s declaration

• By sending a parcel with VIPex, the sender confirms that they have read, understood and agree to these terms.
• Self-service bookings record this agreement when the sender ticks the terms box before submitting the booking.